Help: Shipping & Delivery
Topics
Shipping costs
What does shipping cost?
Standard shipping is $6.95. Orders of $110 or more ship free. You'll always see the cost at checkout before you pay.
Will I pay anything extra when my order arrives?
No. Import duties and customs fees are included in our prices, so there's nothing to pay on delivery.
Do you have express shipping?
Not yet. All orders go out with Standard shipping for now.
Delivery times
How long does delivery take?
We usually pack and ship your order within 24 hours. Delivery then takes around 5–11 business days. Busy periods and carrier delays can add a few days.
Where do you deliver?
Anywhere in the 48 contiguous US states and Washington, D.C. We can't ship to Alaska, Hawaii, US territories, P.O. boxes, APO/FPO addresses or freight forwarders.
Where are orders shipped from?
KENZEN is designed in Iceland. US orders leave our international fulfillment center and a US carrier handles the final delivery.
Tracking & delivery issues
How do I track my order?
Use the tracking link in your shipping email. It's normal for tracking to pause for a few days on the way to the US, and to switch to a local carrier such as USPS, UniUni, OnTrac or GOFO for the last part.
My tracking hasn't moved in days.
Parcels can go quiet while they travel and clear customs. If nothing has changed for 10 business days, email us your order number and we'll check with the carrier.
It says delivered, but I don't have it.
Have a look around your door, ask neighbors and check your mailroom, then give it one business day. Still missing? Contact us within 7 days of the delivery date and we'll open a carrier investigation. We may ask you to sign a short declaration of non-receipt.
My parcel went back to the sender.
If a parcel returns to us because of a wrong address, missed delivery attempts or a refusal, we refund the items minus the shipping and return costs.
My parcel arrived damaged or something is missing.
Email us within 7 days of delivery with your order number and photos. See Returns & Exchanges for how we handle it.
Still need help?
Can't find what you're looking for? Email kenzen@kenzen.shop or use our contact form. We reply within 2 business days. Add your order number so we can help faster.